The best headset for clear customer calls. Professional-sounding conversations. Wherever you work.

A headset that’s got your back
With Engage 50 II, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights.

This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.

 

Innovative Call Insights
It’s not rocket science. But it is very clever – A software system that can analyze conversations as they happen? Meet the Engage 50 II with innovative Engage+ software, the future of contact center headsets

Engage+ delivers live on-screen pop-ups with guidance on factors affecting your customer’s call experience, including background noise, the position of your microphone, silence, and interruptions. Customer call experience is improved in real-time (high fives all around). And onboarding, coaching, and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier, and sweeter.

Leading monitoring solutions have gone one step further and integrated our insightful call analytics with their solutions, extending their value by enabling you to access our call data together with other data within their monitoring solutions. This gives a much clearer view of the customer experience enabling you to pinpoint and address specific issues.

Integrations with leading platforms
See the full picture – Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents’ background noise, cross-talk and silence during calls, enabling you to pinpoint and address specific issues.

Together these solutions deliver visual dashboards with insights on audio performance and conversation patterns, to help you enhance agent and customer experience on every call.

Microphone Quality
Magic mic – Sound quality can make or break a call, so we built Engage 50 II to be the best headset for clear customer calls*. In fact, this headset has not one, but three microphones, for awesome background noise cancellation that’ll let your customer hear every single word you say, enabling accurate speech-to-text for spot-on call transcription.

Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

Comfort
Great comfort isn’t a given. It’s engineered – An uncomfortable agent makes for an awkward call, so we’ve designed Engage 50 II to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.

We’ve also popped an innovative maze-shaped pattern inside the earcups of every headset. It’s based on studies of actual users like you, and designed specifically to relieve pressure on the most common ‘problem areas’, helping you stay relaxed, and focused on the needs of your customer.

Durability
One tough cookie (well, headset) – Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag – the life of a contact center headset can be tough. So we built Engage 50 II to be one tough cookie, stress testing everything from boom arm rotation to impact resistance, making it our strongest, and longest lasting headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 50 II will stand the test of time, and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable, and built to last, this headset has it all.

Audio Quality
Every caller, crystal clear – With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up, or repeat the same information 47 times…)

With Engage 50 II’s specially engineered speakers, optimized for speech clarity, frustrations are eased, and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp – just another clever feature bringing calm efficiency to every conversation.

Hearing Protection
Healthy ears. Happy agents.
That’s the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

We’ve included loads of groundbreaking hearing protecting technologies, including:

-IntelliTone™ 2.0, which keeps average noise exposure at a safe level
-PeakStop™ 105 dB, which prevents sudden loud noises
-BalancedVoice™, which processes the incoming sound for clearer calls
-Speech level normalization, which keeps incoming calls at your preferred volume
-Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds.

Because hearing protection isn’t an afterthought. It’s a lifetime investment.

Balancedvoice™
Smooth operator – Imagine a helping hand to hear customers more clearly, and to optimize the dynamics of every call, allowing you to enjoy more balance on a long-shift.

Engage 50 II uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume, and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer – it’s all taken care of.

But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer, and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears.

Audible Ringer
Ditch missed calls – Never worry about missing a call again. With the adjustable audible ringer on the Engage 50 II, all you need to do is choose the ringtone and volume you prefer, and your super intelligent headset will do the rest.

Set the SmartRinger to only ring when you’re away from your desk – and you can stay flexible for grabbing a coffee or loading the dishwasher on working from home days, without irritating your colleagues with constant ringing when you’re in the office.

Works with Leading Platforms
Plays well with others – Connecting with your customers is a walk in the park with Engage 50 II. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX, and NICE CXone, when used with the control unit accessory.  With a UC variant certified for Google Meet, Works With Chromebook and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.

Busylight

Protect your focus – Say ‘no’ to costly interruptions with the Engage 50 II headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat – so you can stay focused on your customer, and give colleagues a clear signal when you’re free.

 

Specifications:

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Box content
Headset, carry pouch, warranty and warning leaflet

Packaging dimensions (WxHxD)
185mm x 249mm x 50mm | 7.28in x 9.8in x 1.97in

Main unit dimensions (WxHxD) – Stereo
167mm x 54mm x 167mm | 6.57in x 2.13in x 6.57in

Main unit dimensions (WxHxD) – Mono
167mm x 54mm x 160mm | 6.6in x 2.13in x 6.3in

Materials used
Leatherette, PC & PC/ABS plastic, PP, silicon rubber, stainless steel, TPE

Headset Weight (stereo variant)
65g | 2.3oz

Headset Weight (mono variant)
45g | 1.6oz

Weight (stereo) w. Link
152g | 5.4oz

Weight (mono) w. Link
132g | 4.7oz

USB cable length (sku dependent)
1.6m | 2.4m | 5.2ft | 7.8ft

Warranty
3 years

LED features and functions
Busylight, incoming call, Microsoft Teams notifications (SKU dependent)

Certifications and compliance
Cisco, Unify, Microsoft Teams (SKU specific), Zoom, Google Meet, Amazon Chime

Connectivity
USB-A, USB-C

Form factor
On-ear headband

Noise-isolating fit
Yes

Noise reduction on calls
Yes

Speaker size
20mm

Speaker max input power
30 mW

Speaker bandwidth (music mode)
50Hz – 20000Hz

Speaker bandwidth (speak mode)
100Hz – 14000Hz

Microphone type
2 x MEMS

Microphone sensitivity
-26dBFS/Pa

Microphone bandwidth
100Hz – 14000Hz

User hearing protection
Jabra SafeTone™ 2.0, PeakStop 105, EU noise at work, G616, OSHA

Operating temperature
-10°C to 55°C | 14°F to 131°F

Storage temperature
-5°C to 55°C | 23°F to 131°F

LED behavior
Busylight, incoming/active call, mute/hold call, Microsoft Teams notifications (SKU dependent), programmable (via SDK)

Materials used
Silicon rubber, TPU, PC & PC/ABS plastic, TPE, PP

SmartRinger
Yes

Call controls
Yes

Weight
68g | 2.4oz